Lead-Times aka "Creation Times"
Items that are marked with a "Lead-Time" or "Creation Time Applies" notation will always
have an estimated time frame for their creation and completion.
Our "Available Now" marked offerings are items that are already completed.
As a norm our "Available Now" offerings are packaged and shipped out in groupings; those items will typically
ship out from our studio within approximately 10 business days of your order's placement and confirmation.
Your order's time frame estimate for shipping or creation will always
be noted for you within your "Order Confirmation" email.
You should receive that email within Two business days of the order being placed.
What's the normal lead-time for a Non "available now" selection?
Lead-Times (aka "Creation Times" for your order to be created, inspected and shipped) will vary depending on the Item or Items being ordered as well as the current schedule of Orders & Obligations at the studio.
- Tiles (unframed 4x4's, 3x6's, etc), when ordered in "small quantities," will typically have 8-10 week lead-times depending on the items(s) and glaze color selected as well as the quantity being ordered. Some tile orders may ship out faster if similar pieces are already in production when your order is received.
- Jewelry orders tend to have an approximate 6-8 week lead-time estimate unless you are ordering an "available now" marked selection.
We will gladly provide you with a lead-time estimate for an order if you wish to email us with the items of interest, including quantity, in advance of placing the order.
Why Would It Take Weeks For My Order To Be Created & Shipped?
Our offerings are all created by an individual artisan, they are not factory mass produced. We kiln fire our tiles in large groupings in order to fill the kilns properly for each specific firing. New orders are accepted daily so lead-times will vary depending on the item(s) being ordered as well as our current studio work load and exhibit schedule. If you wish to place an order with the intent of having the order received in time for a special event such as a birthday, wedding, holiday, etc. you should always contact us in advance of placing the order to "discuss" the order details and desired date of your order's arrival. This will assure a smooth transaction for all of us.
Items marked: *Available Now are items that are already in our finished inventory. Unless otherwise noted, these selections are typically shipped out from the studio within approximately 10 business days of their purchase. "Available Now" items needed for the Holiday Gift Giving Season will many times be packaged and shipped out ahead of our normal schedule whenever it is possible.
We will always supply our clients with the "approximate" lead-time estimate for the creation and completion of their order when the order is placed.
- All Sales Are Final -
Due to the nature of our work we do not offer refunds or exchanges.
It's best to always ask any questions prior to ordering.
Feel Free To Inquire...
You may always contact us by email in advance of ordering.
If you would like to receive a "ball park" estimate on an intended order's
lead-time please feel free to contact us in advance of placing the order.